Privacy Policy

1. Data Controller

The data controller is Sportello Utenze, with registered office at Via Giorgio Washington, 76 – 20146 Milan (MI), Italy.

Contact details:

• Email: segreteria@sportelloutenze.it

2. Types of Data Collected

Through the contact form on this website, we collect the following personal data voluntarily provided by the user:

• Full name
• Phone number
• Email address
• User type (private individual or business)
• Preferred contact method
• Free-text message

This website does not require account registration or online purchases. Technical browsing data (e.g. IP address, browser type) strictly necessary for the website's operation may be logged by the server.

3. Purposes and Legal Basis for Processing

The data collected through the form is processed to:

• Respond to the contact or consultation request submitted by the user (legal basis: performance of pre-contractual measures at the request of the data subject, Art. 6.1.b GDPR);
• Follow up with the user regarding the requested services (legal basis: legitimate interest of the controller, Art. 6.1.f GDPR).

Data is not used for marketing or profiling purposes without the user's prior explicit consent.

4. Data Retention Period

Data collected through the contact form is retained for as long as necessary to handle the request. If a commercial relationship is established, data is retained for the duration of that relationship and for the following 10 years, in compliance with applicable tax and accounting obligations.

5. Sharing Data with Third Parties

Personal data is not sold or transferred to third parties for commercial purposes. It may be shared exclusively with:

• Technical service providers (e.g. hosting, email platform) acting as data processors pursuant to Art. 28 GDPR;
• Technical partners involved in providing the consultancy service, to the extent strictly necessary;
• Competent authorities, where required by law.

6. Cookies and Tracking Tools

This website uses technical cookies necessary for its correct operation. The following third-party tools are also active, subject to the user's explicit consent via the cookie banner:

Google Analytics 4

A statistical analysis service provided by Google LLC. It collects aggregated and anonymous data about website visits (pages visited, session duration, traffic sources, device type). Data is transferred to and stored on Google servers, including in the United States, in compliance with GDPR safeguards. Users can opt out of data collection by disabling analytical cookies via the banner or by installing the Google Analytics opt-out browser add-on available at tools.google.com/dlpage/gaoptout.

Google's privacy policy: policies.google.com/privacy

Meta Pixel (Facebook/Instagram)

A tracking tool provided by Meta Platforms Ireland Ltd. It enables us to measure the effectiveness of advertising campaigns on Facebook and Instagram by detecting actions taken by users on the website (e.g. submitting the contact form). Data is transferred to Meta and may be used to show personalised ads to users on those platforms. Processing only takes place following the user's explicit consent.

Meta's privacy policy: facebook.com/privacy/policy

Consent for all of the above tools is managed by CookieYes, the cookie management system active on this website. Users can modify or withdraw their consent at any time by clicking on the cookie banner.

7. Your Rights

As a data subject, you have the right to:

• Access your personal data (Art. 15 GDPR);
• Request rectification (Art. 16 GDPR);
• Request erasure (Art. 17 GDPR);
• Request restriction of processing (Art. 18 GDPR);
• Object to processing (Art. 21 GDPR);
• Request data portability (Art. 20 GDPR);
• Withdraw consent at any time, without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise your rights, please write to: segreteria@sportelloutenze.it. You also have the right to lodge a complaint with the Italian Data Protection Authority (Garante) at www.garanteprivacy.it.

8. Changes to This Policy

This policy may be updated to reflect regulatory or operational changes. The updated version will always be available on this page.

Last updated: April 2025